We accept returns. You can return unaltered items within 30 days of your purchase.
Please let us know if you prefer an exchange or if you would prefer a refund on the piece cost.
If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange without discussion prior to return.
We ask that you cover the shipping costs involved on items for exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email or phone.
We will refund your piece price and a credit will be applied to your original method of payment, we will process the return and issue a credit memo to be applied to a future purchase, or we will process an exchange, per your preferences.
Only regular priced items may be refunded. Sale items, or as-is buys are non-refundable.
To follow-up on the status of your return, please contact us at vikwoodspecies@gmail.com